Refund Policy

Payments for Letros are processed by Paddle.com, our Merchant of Record, so refunds are issued by Paddle to the original payment method. The free trial needs no card, so there is nothing to refund for it.

14-day money-back guarantee

If you are not happy with a paid plan (Teacher or School), you can ask for a full refund within 14 days of your first payment, and within 14 days of a yearly renewal. No reason is needed.

After 14 days

• You can cancel at any time; the plan stays active until the end of the period you paid for, and you are not charged again.
• Monthly renewals and partly used periods are not refunded, except where the law requires it or where we remove a paid feature or end the service.

How to ask for a refund

Write to hello@letros.app from the email of your account, or reply to your Paddle receipt, or use paddle.net. Refunds are usually processed within 5 business days.

Last updated: 22 October 2026. Contact: hello@letros.app. Letros is operated by TOTORO TEACHER DOO BAR, Topolica III, Bar, Montenegro.

Data location: Germany (EU). Schools: Data Processing Agreement · Sub-processors.